The Nespresso CitiZ by Krups (XN741B40, silver) is a slim, simple pod machine for Nespresso Original capsules. It brews programmable espresso and lungo, heats up in about 25 seconds and has a 1-litre tank. UK owners rate it highly for ease of use, hot coffee with good crema, and its compact, stylish design. Many buy it to replace an older Nespresso that lasted years. Weak points are minor: only two cup sizes, no milk frother, manual pod ejection and some noise. A few reports mention leaking, often fixed by cleaning or seating the tank properly. It suits anyone who wants quick, fuss-free black coffee in a small space. Milk-drink fans should look at the CitiZ & Milk, and coffee enthusiasts may find the results good rather than great. No independent lab test was found, and long-term durability evidence is anecdotal.
Strengths
Very easy to use and clean, with two programmable buttons (Espresso and Lungo)
Hot coffee with good crema; 19 bar pump and 25-second heat-up
Narrow 13 cm body with a 1-litre removable tank and a well-regarded design
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Energy-saving auto-off and A+ energy class
Things to consider
Only two cup sizes and no milk frother on this base model
Occasional reports of leaking, dripping or noise
Minor niggles: unhinged tank lid, used-pod tray can spill, pods not ejected automatically
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Guarantee length and included pods vary by retailer
Free-pod promotions require Nespresso registration and a purchase
Who is it for, and who is it not for?
Good for
People wanting quick espresso or lungo from Nespresso Original pods with minimal fuss
Small kitchens, caravans or second-home use where worktop space is tight
Owners replacing an older Nespresso Original machine
May not suit
Milk-drink lovers who want a built-in frother (consider the CitiZ & Milk)
Coffee enthusiasts expecting results comparable to bean-to-cup or traditional espresso machines
A small number of reviews report leaking or dripping. One John Lewis customer reported a new unit that vibrated and sent most of the coffee into the used-pod drawer. An Amazon reviewer's leak stopped after the overdue cleaning.
Users mention minor design niggles: the water tank lid is not hinged, the used-pod tray can spill water when removed, pods are not ejected automatically, and there are only two cup sizes.
Two reviewers who also own more expensive machines say the CitiZ coffee is noticeably weaker than theirs, while still calling it good for occasional use.
Expert Reviews (2020, CitiZ family) lists solid build quality, a small worktop footprint and ease of use as pros, and price, only two drink sizes and no milk option on the base model as cons.
On a mirrored r/nespresso thread, one user threw away a leaking Krups CitiZ with Aeroccino and another still loved theirs after 12 years. Another commenter said leaks can come from a badly seated tank or the rubber gasket under it.
A small number of reviews report leaking or dripping. One John Lewis customer reported a new unit that vibrated and sent most of the coffee into the used-pod drawer. An Amazon reviewer's leak stopped after the overdue cleaning.
Users mention minor design niggles: the water tank lid is not hinged, the used-pod tray can spill water when removed, pods are not ejected automatically, and there are only two cup sizes.
Two reviewers who also own more expensive machines say the CitiZ coffee is noticeably weaker than theirs, while still calling it good for occasional use.
Expert Reviews (2020, CitiZ family) lists solid build quality, a small worktop footprint and ease of use as pros, and price, only two drink sizes and no milk option on the base model as cons.
On a mirrored r/nespresso thread, one user threw away a leaking Krups CitiZ with Aeroccino and another still loved theirs after 12 years. Another commenter said leaks can come from a badly seated tank or the rubber gasket under it.
UK buyers mostly describe the CitiZ as a simple, reliable everyday espresso and lungo maker. They praise its ease of use and cleaning, hot coffee with good crema, quick heat-up and compact, stylish look, and often say it is good value. Many are replacing an older Nespresso or Krups machine that lasted years. Complaints are few: isolated reports of leaking or dripping (one new unit faulty, one fixed by cleaning), some noise, an unhinged tank lid and a tray that can spill. Some find the free-pod offer awkward to claim. Owners of pricier machines say the coffee is good rather than great.
What buyers like
Compact footprint and stylish design31 reviews
Easy to set up, use and clean30 reviews
Hot, tasty coffee with good crema29 reviews
Bought to replace an older Nespresso/Krups machine that lasted many years23 reviews
Good value for money12 reviews
Heats up and brews quickly11 reviews
Quieter than the previous machine6 reviews
Common complaints
Awkward to claim the free-pod or travel-mug offer4 reviews
Leaking or dripping reported3 reviews
A bit noisy or vibrates3 reviews
Minor design niggles: unhinged tank lid, spilling pod tray, no automatic pod ejection3 reviews
Other observations
Coffee not as good as from pricier machines2 reviews
How was this summary made?
Summarised from 66 reviews; 1 reviews about delivery, packaging or the seller were left out. The summary is drawn from opinions that recur in the reviews read; each theme shows how many reviews mention it. These counts are not a rate and do not apply to every unit.
Counted unique text reviews (author+date+text): John Lewis API 47 (all), Argos 10 of 16, Amazon UK 8 UK top reviews (2 UAE excluded), AO/Feefo 1. 1 Argos review about service/price was excluded as off-topic. ratings_total sums store totals (482+439+47+16); Amazon and AO totals may be pooled. Theme counts for John Lewis are approximate per-review tallies.
Show reviews (23 of 66)Read the texts as published by the store
23 original reviews can be listed on this page. The number of reviews analysed may differ.
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k***1/529 October 2026John Lewis
used one of these coffee machine on holiday loved it so ordered one … problem started on day two vibrating dripping and would only feel a tiny amount in cup with constant dripping … most of the coffee ends up in used capsule draw rang JL who passed me to Nespresso … Very very disappointed
k***2/59 October 2026John Lewis
Barely used but leaking and noisy most of the coffee missing the cup and showing up in used pod collection definitely something wrong
J*** M***5/530 October 2026Amazon
Brilliant easy to use machine easy water filling in i use a filter jug due to limescale reduction where I live . Great value
C*** K***5/529 October 2026Amazon
Fantastic product, elegant and delivers very hot coffee. Highly recommended.
D***5/526 October 2026ao-retail-ltd (Feefo)
Excellent machine, a replacement for a previous model which I'd had for 14 years !
R***5/515 October 2026Argos
My original Krupps Pixie finally failed after 15 years. This one has the same operation and so easy mto use. I'm very pleased with it and the supply from Nespresso is excellent too! Well worth it and highly recommended.!
A*** L***5/517 September 2026Amazon
its gets coffee out and it's compact, but side to side comparison with a larger delonghi (thats costs 350) with the same capsule we could all taste the difference. For the occasional use this has been great, but if you use it a lot invest in a bigger one…
D*** c*** o*** j***5/531 July 2026Argos
Very easy and quick to use. Easy to fill the water. Within seconds i have a delicious coffee with good crema…
K*** B***5/526 July 2026Argos
Great little coffee maker, bought it to take away in the caravan. Wonderful.
R***4/517 July 2026John Lewis
The machine is great and produces a good quality espresso. Like many other reviewers, our old machine began to leak after some years. Beware of the offer for 50 free pods and travel mug. You have to make a purchase of pods (£4.50 min) and sign up…
T*** I***5/528 June 2026Amazon
Bought this in December 2023… Delighted to say it's still going strong despite the fact that I completely failed to remember to clean it for the first two years. It was only after the chamber started leaking too much water into the pod capture tray that I got round to doing that. A food clean and it's been right as rain ever since. Agree with some reviews on here that it's a bit noisy… All in all, a great product that performs exactly as I'd hoped.
F***5/59 May 2026Argos
This machine is so easy to use no frills and fancies just makes a great cuppa coffee.
R***5/56 May 2026Argos
This was a Christmas gift for my wife and she loves it… Compact and easy to use, I bought the Nespresso Aeroccino separately… I deliberately chose this model so avoid being locked into Nespresso's technology patent for the Vertuo system… It generates a lovely crema on top and aroma in the kitchen…
C***5/516 January 2026Argos
I absolutely love it, coffee tastes so good, my only issue is with the tray that collects the used pods always seems to fall out of my hands when I remove it, spilling a little water everywhere…
K***4/517 December 2025Amazon
The coffee machine, made by Krupps is straightforward excellent quality and was a good price on Amazon… The reason I have knocked a star off is because it comes with info stating that there are 100 free pods on registering. This didn't work out for us as it became complicated…
T*** U***5/527 November 2025Amazon
We had the older 'pixie' model for about 5 years… This is an upgrade in so many ways… Noise wise it's a little quieter but definitely vibrates less that our older one…
1***5/59 January 2021John Lewis
After many years my Nespresso machine began to leak. Choose the silver option, matches my kitchen perfectly. Its very stylish and so easy to use. It's slightly bigger than my older model but so much quieter. I also get more coffee in my cup…
S***5/526 November 2020John Lewis
I got this as an upgrade from a dolce gusto, and it's been fantastic so far. It looks really sleek, it heats up quickly, you can even program it to pour the exact amount of coffee you want… lovely strong hot coffee.
R***4/520 November 2020John Lewis
Get home from walking the dog, 'it's coffee time'. My old machine developed a leak in the pump area … This new one is quieter and does the job effortlessly… I very rarely give out excellent marks.
J***4/56 June 2020John Lewis
This compact coffee making system works well enough … If like me, it's a back-up system to a professional machine and grinder, then the results you get will taste - well, okay and no better… Nevertheless, I am amazed at just how good this tiny machine is…
G***5/514 April 2020John Lewis
very happy with this coffee machine, doesn't take up too much work surface space and simple to use. Only minor problem is that the lid of the water tank is not hinged so I have to remember to hold it when refilling.
B***4/525 October 2019John Lewis
I bought the silver one - looks nice and stylish. It's different to the 'U' model I had before as there's no automatic engagement or release of the capsule…
M***5/529 September 2019John Lewis
Really positive action on the loading lever … The water tank is a nice simple shape which is easy to clean and easy to detach. The chrome parts of the drip trays are actually metal (not cheap plastic…) Doesn't give annoying beeps… Like it.
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NESPRESSO by Krups Citiz XN741B40 Coffee Machine - Quick Look
The Nespresso by Krups CitiZ coffee machine allows you to make barista-quality espresso at home, heating up in just 25 seconds. It features a straightforward one-touch interface with two programmable cup sizes and an automatic shut-off function after nine minutes of inactivity. Additionally, its slim design fits easily into tight kitchen spaces, and the removable components make cleaning straightforward.
Great coffee and super easy to use - Nespresso by Krups CitiZ Coffee Machine - Review
The Krups Nespresso CitiZ is a compact, straightforward coffee machine that is very easy to set up and use straight out of the box. It produces delicious coffee with rich crema, offers programmable cup sizes, and includes a handy pod sample pack and internal capsule container.
Nespresso KRUPS Citiz Coffee Machine - silver - My review
The Krups Nespresso CitiZ is a sturdy and well-built capsule coffee machine featuring a compact countertop footprint. It operates quietly to deliver high-quality coffee with rich crema, offering programmable buttons for espresso and lungo. In addition to original Nespresso pods, it also works seamlessly with widely available third-party capsules.
This page is compiled from manufacturer, store, review and video sources; every piece of information links to the source it was read from. Technical values are as stated by the manufacturer or store; user experiences are summarised from the reviews read and do not apply to every unit. We do not test products ourselves.
