Product type
The CitiZ Platinum is a Nespresso Original capsule machine with manual capsule insertion and no milk system. A separate Aeroccino frother is needed for milk drinks.
Pod coffee machines · EN220.M
De'Longhi CitiZ Platinum
EN220.M
The CitiZ Platinum (EN220) is a slim, metal-finish Nespresso Original capsule machine.
1 L19 bar
15 original reviews to read 2 video summaries Good to know
Start your decision here
At a glance
The CitiZ Platinum (EN220) is a slim, metal-finish Nespresso Original capsule machine. Compared with the older CitiZ, it adds Americano and Americano XL buttons, a hot-water function, programmable volumes and a descaling alert. It has no milk frother. UK owners praise its looks, simple operation, easy cleaning, sturdy build and the wide choice of compatible Original pods. The main recurring complaint is that some find the coffee not hot enough. It suits people who want a compact, good-looking pod machine for black coffee in several sizes. Those who want milk drinks from a single machine should look at the CitiZ & Milk versions. No independent UK lab test was found, so long-term reliability is known only from owner reports.
Strengths
- Four cup sizes plus hot water, with programmable volumes, a clear step up from two-button Nespresso machines
- Slim 13 cm-wide metal-finish body that owners find stylish and solid
- Simple button operation and easy cleaning, with a 1 l tank and 12-14 capsule container
Show all (5)
- Works with the wide range of Nespresso Original-compatible pods
- Descaling alert and automatic switch-off after 9 minutes
Things to consider
- No milk frother; milk drinks need a separate Aeroccino
- Some owners find the coffee lukewarm or quick to cool
- Short power cable (85 cm per John Lewis) may not reach every socket
Show all (4)
- Sold by only a few UK retailers, and no independent UK test is available
Who is it for, and who is it not for?
Good for
- Small kitchens or motorhomes needing a compact capsule machine
- Owners of older Nespresso Original machines who want larger cup sizes and hot water
- Black-coffee drinkers who value a premium look and pod choice
May not suit
- Anyone who wants lattes or cappuccinos from one appliance
- Drinkers who want very hot coffee without pre-warming the cup
Before you buy
Good to know
What the features mean in everyday use.
Drink options
It brews four cup sizes (Espresso, Lungo, Americano, Americano XL) plus hot water, with programmable volumes from 20 to 300 ml. One De'Longhi description paragraph still says '2 coffee sizes'.
Manufacturer's claim · See source
Performance claims
The manufacturer states a 25-second heat-up and a pump of up to 19 bar.
Capacity
It has a 1 l removable water tank and a used-capsule container for 12-14 capsules (12 per Nespresso UK).
Show more (13)
Size
The machine is 13 cm wide, 38.9 cm deep and about 27.4-27.7 cm high, and weighs about 3.9-4 kg.
Convenience features
It switches off automatically after 9 minutes of inactivity and has a descaling alert based on programmed water hardness.
Manufacturer's claim · See source
Build and controls
It is rated 1260 W, has a metal-and-plastic body, is operated by buttons and has no display.
Technical fact · See source
Design
UK buyers most often praise the look: sleek, classy, chrome or platinum finish.
User experience · See source
Ease of use
Many buyers say it is simple to use and quick to clean.
User experience · See source
Cup sizes
Buyers value the extra buttons for larger drinks, the Americano option and hot water, especially those replacing a two-button Nespresso machine.
User experience · See source
Coffee temperature
Two low-rated reviews say the coffee comes out lukewarm or cools quickly. A third reviewer advises warming the mug first.
User experience · See source
Power cable
One buyer found the power lead too short to reach their socket. John Lewis lists an 85 cm cable.
Build quality and noise
Several owners describe it as sturdy and better made than earlier plastic Nespresso machines. A few say it is quieter than their previous machine.
Pod choice and coffee quality
Buyers like that the machine takes the wide range of Original-compatible pods from Nespresso and supermarkets, and many say it makes good coffee.
User experience · See source
UK availability
In the UK the EN220.M is sold by De'Longhi and, as an exclusive, by John Lewis. The Titan colour is sold by Nespresso UK. Currys and Argos do not list it, and Amazon.co.uk had no featured offer.
Technical fact · See source
- CitiZ, Platinum EN220.M | Pod Coffee Machine | De'Longhi GB
- Nespresso CitiZ Coffee Pod Machine EN220 by De'Longhi, Platinum | John Lewis
- CitiZ Platinum Titan Coffee Machine | Nespresso UK
- De'Longhi Nespresso CitiZ Platinum EN220.T, Titanium | Amazon.co.uk
- Currys search: citiz platinum
- Argos Nespresso CitiZ listing
Independent testing
No independent UK lab test of the EN220 was found. Which? has tested only the CitiZ & Milk Platinum EN330.M, so long-term reliability rests on user reports alone.
Inference from the sources · See source
Warranty
De'Longhi UK and John Lewis both include a 2-year guarantee.
Manufacturer's claim · See source
Show more (15)
Performance claims
The manufacturer states a 25-second heat-up and a pump of up to 19 bar.
Capacity
It has a 1 l removable water tank and a used-capsule container for 12-14 capsules (12 per Nespresso UK).
Size
The machine is 13 cm wide, 38.9 cm deep and about 27.4-27.7 cm high, and weighs about 3.9-4 kg.
Convenience features
It switches off automatically after 9 minutes of inactivity and has a descaling alert based on programmed water hardness.
Manufacturer's claim · See source
Build and controls
It is rated 1260 W, has a metal-and-plastic body, is operated by buttons and has no display.
Technical fact · See source
Design
UK buyers most often praise the look: sleek, classy, chrome or platinum finish.
User experience · See source
Ease of use
Many buyers say it is simple to use and quick to clean.
User experience · See source
Cup sizes
Buyers value the extra buttons for larger drinks, the Americano option and hot water, especially those replacing a two-button Nespresso machine.
User experience · See source
Coffee temperature
Two low-rated reviews say the coffee comes out lukewarm or cools quickly. A third reviewer advises warming the mug first.
User experience · See source
Power cable
One buyer found the power lead too short to reach their socket. John Lewis lists an 85 cm cable.
Build quality and noise
Several owners describe it as sturdy and better made than earlier plastic Nespresso machines. A few say it is quieter than their previous machine.
Pod choice and coffee quality
Buyers like that the machine takes the wide range of Original-compatible pods from Nespresso and supermarkets, and many say it makes good coffee.
User experience · See source
UK availability
In the UK the EN220.M is sold by De'Longhi and, as an exclusive, by John Lewis. The Titan colour is sold by Nespresso UK. Currys and Argos do not list it, and Amazon.co.uk had no featured offer.
Technical fact · See source
- CitiZ, Platinum EN220.M | Pod Coffee Machine | De'Longhi GB
- Nespresso CitiZ Coffee Pod Machine EN220 by De'Longhi, Platinum | John Lewis
- CitiZ Platinum Titan Coffee Machine | Nespresso UK
- De'Longhi Nespresso CitiZ Platinum EN220.T, Titanium | Amazon.co.uk
- Currys search: citiz platinum
- Argos Nespresso CitiZ listing
Independent testing
No independent UK lab test of the EN220 was found. Which? has tested only the CitiZ & Milk Platinum EN330.M, so long-term reliability rests on user reports alone.
Inference from the sources · See source
Warranty
De'Longhi UK and John Lewis both include a 2-year guarantee.
Manufacturer's claim · See source
User experience
What do reviews say?
See the common points first, then read the original reviews yourself.
Summarised from the 33 reviews we read. A review can mention several points, so the theme counts can add up to more than 33.
UK owners mainly buy the CitiZ Platinum for its looks and simplicity. They describe a sleek, solid metal-finish machine that is easy to use and clean, and fits small kitchens and even motorhomes. Owners upgrading from older two-button Nespresso machines value the larger cup sizes, the Americano button and the hot-water function, and several find it quieter and better built. Buyers also like the wide range of compatible Original pods from supermarkets. The main complaint is temperature: a few owners say coffee comes out lukewarm or cools quickly, and one advises pre-warming the mug. One owner found the power lead too short.
What buyers like
- Attractive, sleek or classy design19 reviews
- Simple to use and quick to clean14 reviews
- Useful extra cup sizes, Americano option and hot-water button13 reviews
- Makes good coffee8 reviews
- Compact, small footprint6 reviews
- Solid, well-made or reliable6 reviews
- Wide choice of compatible pods from different brands5 reviews
- Quieter than previous Nespresso machines3 reviews
Common complaints
- Coffee or water not hot enough2 reviews
- Power cable too short1 review
How was this summary made?
Summarised from 33 reviews; 1 reviews about delivery, packaging or the seller were left out. The summary is drawn from opinions that recur in the reviews read; each theme shows how many reviews mention it. These counts are not a rate and do not apply to every unit.
33 unique John Lewis reviews (all with text), read through the reviews API: 20 on page 1 and 13 on page 2, newest first, deduplicated by author, date and text. One review about staff and service was excluded as off-topic. No other UK store had readable review text. The 5 non-UK reviews on Amazon.co.uk were not counted.
Show reviews (15 of 33)Read the texts as published by the store
15 original reviews can be listed on this page. The number of reviews analysed may differ.
Filter and sort
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D*** 5/5 25 October 2026 John Lewis
We have had just two citiz machines since 2010. The first one lasted 12 years and the second 4 years (but with heavier use). … It seems neater and more robust than our last machine and has 5 buttons rather than two. I really like the ability to make Americano coffee and to just have hot water. It is much quieter than our last citiz which actually sounded like a jet engine! …
-
M*** 5/5 30 May 2026 John Lewis
What I particularly liked about this machine over some others was the extra buttons for larger cup sizes without having to top it up with water. The hot water button is a nice extra. … Overall I have found the machine to be reliable and consistent with all the various pods. Can't fault it on looks either! In fact difficult to find any fault with it so far.
-
S*** 5/5 23 May 2026 John Lewis
First off this is a really classy looking machine. It is simple to use and, providing you warm your mug first, produces hot coffee. Arrived really quickly and had no trouble getting the offer once received.
-
W*** 5/5 16 May 2026 John Lewis
Very happy with my new Nespresso Coffee machine which I purchased to replace a similar one which I had for many years. This one has a larger capacity but is very streamlined. Makes a lovely, hot coffee.
-
B*** 4/5 12 April 2026 John Lewis
This is a great, stylish and compact Nespresso machine that makes perfect coffee but the power lead at 80cm is too short to reach the plug socket. Otherwise great.
-
G*** 5/5 7 March 2026 John Lewis
Quality item-small footprint, neat and compact. Compatible with several brands of pods.
-
A*** 5/5 20 December 2025 John Lewis
I give the CitiZ Platinum Coffee Pod Machine by De'Longhi a full 5 stars! It's a truly great coffee machine that makes excellent coffee quickly and easily. I particularly appreciate the versatile volume settings which allow for the perfect cup every time, and the useful Americano option is a brilliant addition for those who prefer a longer drink. Highly recommended!
-
J*** 1/5 9 November 2025 John Lewis
It looks nice, but the coffee doesn't get hot, and is cold fairly quickly.
-
R*** 4/5 4 October 2025 John Lewis
Easy to use. The different settings are useful. Sleek design - I like it
-
S*** 1/5 7 September 2025 John Lewis
I recently purchased a Nespresso machine and while I appreciate the sleek design and ease of use, I've noticed a consistent issue: the water does not get hot enough. The coffee comes out lukewarm, even when I preheat my cup, which takes away from the overall experience. … Could you please advise if there's a way to adjust the brewing temperature or if this may be a fault with my unit
-
P*** 5/5 26 August 2025 John Lewis
Easy clear instructions. Quick to clean. Coffee size options to suit everyone. Good size for motorhome use.
-
S*** 5/5 24 August 2025 John Lewis
Great machine - looks great and so easy to use. Massive range of capsules from different outlets (unlike larger pods). Relatively quiet in operation as well.
-
G*** M*** 5/5 21 August 2025 John Lewis
Very nice looking machine in the platinum edition easy to operate 4 different cup sizes takes little space up in the kitchen plenty pods from different coffee manufacturers for this machine makes the coffee very quickly easy to maintain and clean
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n*** 5/5 26 April 2025 John Lewis
This is hands down the best Nespresso Classic Machine available currently. … The chrome body looks captivating and feels quite sturdy. I found it quite compact compared to other machines available. … I only wish if they would have made it available with Aeroccino 4.
-
N*** l*** 5/5 7 September 2025 John Lewis
These machines are amazing , I fell in love with them when I got to stay in a posh hotel ! They are well made easy to use and clean, the pods are around 50p a drink which is cheaper than the larger pod machines ,
No reviews match this choice.
Go to the store's reviews: John Lewis · Amazon
See it in use
Video reviews and key moments
Read the summaries; tap a moment to watch the video from that second.
2 videos · Timestamped summary
YouTube · Review
Nespresso Citzi Platinum Coffee Machine
The Nespresso CitiZ Platinum is a sleek, compact coffee machine that heats up swiftly and delivers piping hot coffee with minimal dripping. It offers multiple drink sizes—including espresso, lungo, americano, and hot water—and allows for third-party compatible pods. It is very easy to use and clean, making it ideal for compact spaces and straightforward daily brewing.
Key moments
- 01:28Unlike Vertuo machines, it uses Original-style capsules, allowing you to use a wide variety of third-party pods
- 02:15Features a sleek, slim design that fits conveniently into small kitchen spaces
- 02:37Provides dedicated preset buttons for espresso, lungo, hot water, americano, and extra-large americano
YouTube · Review
Nespresso CitiZ Espresso Machine by De'Longhi, Platinum
This unboxing and setup video covers the Nespresso CitiZ Platinum coffee maker. It highlights the machine's sleek design, convenient cup stand, and various drink presets, including hot water on demand. A test run demonstrates how straightforward it is to rinse the machine and brew a fresh cup of coffee.
Key moments
Video summaries and timestamps were taken from the videos with AI (Gemini); the video itself is the source.
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Preliminary infoAlternatives named in the research that have no page here yet:
- De'Longhi Nespresso CitiZ & Milk Platinum EN330.M: Same Platinum-finish CitiZ design with an automatic fresh-milk frother, for buyers who want milk drinks. Tested by Which?.
What it has
Specifications
Technical information with its source.
- Capsule system
- Nespresso Original Technical fact · delonghi.com
- Input power
- 1260 W Technical fact · delonghi.com
- Pump pressure
- 19 (high-pressure pump up to 19 bar) bar Manufacturer's claim · nespresso.com
- Water tank capacity
- 1 l Technical fact · delonghi.com
- Used capsule container
- 12-14 capsules (Nespresso UK states 12) capsules Technical fact · delonghi.com
- Cup sizes
- Espresso, Lungo, Americano, Americano XL, plus hot water Manufacturer's claim · delonghi.com
- Programmable coffee volume
- 20-300 ml Manufacturer's claim · nespresso.com
- Heat-up time
- 25 s Manufacturer's claim · delonghi.com
Show all specifications (21)
- Automatic switch-off
- After 9 minutes of inactivity; Nespresso UK also lists an energy-saving mode after 2 minutes Manufacturer's claim · delonghi.com
- Descaling alert
- Yes, based on programmed water hardness Manufacturer's claim · delonghi.com
- Milk system
- None (Autocappucino system available: None) Technical fact · delonghi.com
- Capsule insertion and ejection
- Manual Technical fact · nespresso.com
- Controls / display
- Buttons; no display Technical fact · delonghi.com
- Material
- Metal and plastic Technical fact · delonghi.com
- Dimensions (W x D x H)
- 13 x 38.9 x 27.4 (John Lewis: H27.7 x W13 x D38.9) cm Technical fact · nespresso.com
- Weight
- 3.865 (De'Longhi UK); 4 (Nespresso UK, John Lewis) kg Technical fact · delonghi.com
- Removable water tank
- Yes Technical fact · johnlewis.com
- Power cable length
- 85 cm Technical fact · johnlewis.com
- Welcome set
- 7 Nespresso coffee pods Manufacturer's claim · delonghi.com
- Colours
- Platinum Metal / stainless steel (EN220.M); Titanium (EN220.T) Technical fact · delonghi.com
- Warranty
- 2 years Manufacturer's claim · delonghi.com
Show all specifications (21)
- Used capsule container
- 12-14 capsules (Nespresso UK states 12) capsules Technical fact · delonghi.com
- Cup sizes
- Espresso, Lungo, Americano, Americano XL, plus hot water Manufacturer's claim · delonghi.com
- Programmable coffee volume
- 20-300 ml Manufacturer's claim · nespresso.com
- Heat-up time
- 25 s Manufacturer's claim · delonghi.com
- Automatic switch-off
- After 9 minutes of inactivity; Nespresso UK also lists an energy-saving mode after 2 minutes Manufacturer's claim · delonghi.com
- Descaling alert
- Yes, based on programmed water hardness Manufacturer's claim · delonghi.com
- Milk system
- None (Autocappucino system available: None) Technical fact · delonghi.com
- Capsule insertion and ejection
- Manual Technical fact · nespresso.com
- Controls / display
- Buttons; no display Technical fact · delonghi.com
- Material
- Metal and plastic Technical fact · delonghi.com
- Dimensions (W x D x H)
- 13 x 38.9 x 27.4 (John Lewis: H27.7 x W13 x D38.9) cm Technical fact · nespresso.com
- Weight
- 3.865 (De'Longhi UK); 4 (Nespresso UK, John Lewis) kg Technical fact · delonghi.com
- Removable water tank
- Yes Technical fact · johnlewis.com
- Power cable length
- 85 cm Technical fact · johnlewis.com
- Welcome set
- 7 Nespresso coffee pods Manufacturer's claim · delonghi.com
- Colours
- Platinum Metal / stainless steel (EN220.M); Titanium (EN220.T) Technical fact · delonghi.com
- Warranty
- 2 years Manufacturer's claim · delonghi.com
Where to buy
Where to buy
Check the variant and seller together with the price.
-
De'Longhi UK
£199.99
Go to store -
John Lewis
£199.99
Go to store
Prices may have changed.
Sources and method
Where the information comes from, by type; each finding also links its own source.
Manufacturer (2)
Store (7)
- Nespresso CitiZ Coffee Pod Machine EN220 by De'Longhi, Platinum | John Lewis
- John Lewis reviews API, CitiZ Platinum EN220, page 1 (newest)
- John Lewis reviews API, CitiZ Platinum EN220, page 2
- Nespresso Coffee Maker 19 Bars Stainless Steel - EN220.M | Amazon.co.uk (marketplace)
- Nespresso CitiZ Platinum Titan coffee machine | Coffee Friend
- Argos: De'Longhi Nespresso CitiZ & Milk EN267 with Aeroccino
- Argos: Krups Nespresso CitiZ XN741B40
How we evaluate, and the limits
This page is compiled from manufacturer, store, review and video sources; every piece of information links to the source it was read from. Technical values are as stated by the manufacturer or store; user experiences are summarised from the reviews read and do not apply to every unit. We do not test products ourselves.